Terms of Service

Last updated: 10 June 2025

1 · Scope of Service

• Audits the DS-82 passport-renewal form for accuracy,
• Pre-fills the form based on user-supplied data and U.S. State Department guidelines,
• Generates a prepaid, trackable shipping label, and
• Monitors government status until a new passport is issued.

We are a private company. We are not a government agency and cannot expedite your application beyond publicly available options.

2 · Eligibility

You must be at least 18 years old and legally capable of entering contracts. By submitting documents you warrant that you are the passport holder or have written authority to act on the holder’s behalf.

3 · Prices, Fees & Payment

Prices are displayed in U.S. Dollars. The one-time fee covers document preparation and concierge support; it does not include government filing fees. Payments are processed by Stripe (PCI DSS Level 1). By clicking “Pay Now” you authorise DocuHelp to debit the displayed amount from your chosen payment method.

4 · No Legal or Immigration Advice

The content on this site is general information. We are not lawyers and do not provide legal or immigration advice. If you require legal guidance, consult a qualified attorney.

5 · User Obligations

• Provide accurate personal details, photos, and supporting documents.
• Review the pre-filled DS-82 form for errors before signing.
• Print and mail the packet within seven (7) days of receiving the label.
• Monitor your email (and SMS, if enabled) for status updates or additional-document requests.

6 · Intellectual-Property Rights

All software, text, and graphics are DocuHelp’s property or licensed to us. You may not copy, modify, or redistribute any content without prior written consent.

7 · Disclaimers

Service is provided “as is.” Processing times depend on the U.S. Department of State and are outside DocuHelp’s control. We therefore cannot guarantee issuance dates. To the fullest extent permitted by law we disclaim implied warranties of merchantability and fitness for a particular purpose.

8 · Limitation of Liability

DocuHelp’s aggregate liability shall not exceed the amount you paid for the service that gave rise to the claim. We are not liable for indirect or consequential damages such as missed flights, visa delays, or hotel re-bookings.

9 · Indemnification

You agree to indemnify and hold DocuHelp harmless from claims arising out of your breach of these Terms or your submission of false documents.

10 · Governing Law & Dispute Resolution

These Terms are governed by the laws of Delaware, USA. Any dispute that cannot be resolved informally will be settled by binding arbitration under AAA rules in Wilmington, Delaware. Each party bears its own costs.

11 · Changes to Terms

We may update these Terms to reflect new laws or service features. We will post the updated Terms with a new “Last updated” date and notify active customers by email at least 14 days before changes take effect. Continued use constitutes acceptance.

12 · Contact

Email support@docuhelp.online or write to: DocuHelp Online LLC, 1007 N Orange St, 4th Floor #4227, Wilmington, DE 19801.