Refund Policy
Our goal is to provide a valuable service that simplifies your passport renewal process. Our $39 fee covers the time and expertise of our document-preparation and human review services. Refunds are available only under the specific conditions below.
What “delivery” means
For our service, delivery occurs when we send you an email containing a download link to your completed, reviewed passport renewal packet (DS-82 PDF with your answers, checklist, and pre-addressed label). Delivery is considered complete once that email is sent, even if it lands in spam or is not downloaded. If you can’t find it, contact us and we will promptly re-send the email at no charge.
Full refund guarantee
- We fail to deliver your completed, reviewed packet within 24 hours of your payment.
- We make an error during our review that directly prevents your passport application from being accepted by the U.S. government (not including errors arising from incorrect information you provided).
- For reasons within our control, we are unable to complete your order and deliver the packet.
When a refund is not applicable
- After the completed, reviewed packet has been delivered via email (service rendered).
- Delays or rejections due to postal service, U.S. government actions, or other factors beyond our control.
- Incorrect, incomplete, or outdated information you provided. (We’re happy to help with corrections.)
- Change of mind after receiving the completed packet.
How to request a refund
Email billing@docuhelp.online within 14 days of purchase with your order ID and a brief description. We’ll review your request and aim to respond within 2 business days.
Important disclosure
DocuHelp is a private document-preparation service and is not affiliated with the U.S. government. The official DS-82 form is available at no cost from travel.state.gov. Our fee is for convenience, error-checking, and packaging your ready-to-mail packet.
Need help?
Questions? Contact support@docuhelp.online or call +1 347 714 8892. You can also use our Contact page.