Privacy Policy
Last updated: August 1, 2025
DocuHelp LLC (“DocuHelp”, “we”, “us”) designs its service with privacy by default. We minimize what we collect, keep it only as long as needed to provide the service or meet legal obligations, and never sell or share personal information for advertising.
At a glance
- No ads tracking: We do not use advertising pixels or cross-site tracking cookies.
- Card security: Payments are processed by a PCI DSS-validated provider; we do not store card numbers.
- Encryption: All pages load over HTTPS/TLS.
- Transparency: You can contact us anytime at privacy@docuhelp.online.
Information we process
- Form details you submit: Answers needed to generate your DS-82 packet. We use them only to prepare your documents and provide support.
- Contact information: Name and email to deliver your packet and respond to support requests.
- Order metadata: Order ID, timestamps, policy acknowledgements and basic logs for support, fraud prevention and chargeback defense.
- Payments: Processed by our PCI-validated payment processor. We receive limited billing metadata (e.g., last 4 digits, status) but not full card numbers.
What we do not collect
- No sale or “sharing” of personal information for cross-context behavioral advertising.
- No third-party advertising cookies or pixels.
- No passive ingestion of sensitive IDs beyond what you type for your packet.
How we use information
- To provide and improve the document-preparation service.
- To send your ready-to-print packet, checklist and pre-addressed mailing label.
- To communicate about your order and handle support/refund requests.
- To prevent fraud and address chargebacks and legal obligations.
Retention
We keep DS-82 answers only as long as needed to deliver your packet and provide support, then delete them within a reasonable period unless we are required to keep them longer (for example, to resolve a dispute you raise). Transaction records required for accounting, tax, fraud prevention and chargeback defense may be retained as permitted by law.
Security
- HTTPS/TLS for data in transit.
- Cardholder data handled by a PCI DSS-validated processor (SAQ A model); our servers do not store full card numbers.
- Role-based, least-privilege access and security logging.
Cookies & analytics
We avoid tracking analytics and advertising cookies. If we later introduce optional analytics or similar technologies, we will update this page and—where required—present a consent banner and honor browser signals such as Global Privacy Control (GPC). You will be able to change choices at any time via a “Privacy choices” link.
Global privacy commitments
We design our practices around core privacy principles (data minimization, purpose limitation, security and transparency). Depending on where you live, you may have rights such as access, correction, deletion and objection/opt-out under data-protection laws (for example, GDPR in the EU/UK and U.S. state privacy laws like CCPA/CPRA). We will honor requests to the extent required by applicable law. This policy does not create rights beyond those provided by law.
To exercise a right, email privacy@docuhelp.online. We will verify your request and respond within the timeframes that apply to your location.
Service providers
We use trusted vendors (e.g., hosting, payment processing, email delivery) who act as our processors and are bound by contracts to use personal information only to provide their services to us and to protect it appropriately.
International transfers
Our systems may be hosted in the United States or other countries. Where required, we use appropriate safeguards for cross-border transfers.
Children
Our Services are not directed to children under 13, and we do not knowingly collect their personal information.
Contact
DocuHelp LLC, 1007 N Orange St 4th Fl, Wilmington, DE 19801, USA · +1 347 714 8892 · privacy@docuhelp.online
Changes to this policy
If we make significant changes, we will update this page. The “Last updated” date above is fixed and does not change based on your visit.